Head of Sales & Customer Success

As the Head of Sales & Customer Success you will be responsible for growing, leading, and developing a team of sales & customer success licensed professionals. You’ll function as a core part of VOOM’s growth efforts, by providing expert-level sales knowledge and driving the day-to-day execution to exceed the business performance targets. You will work closely with the R&D, Product, and Marketing Teams and report to the CEO.

What you’ll do:

  • Manage, and coach a team of Insurance Licensed Customer Success Managers and be an integral part of the hiring process.
  • Be responsible for all brokers' channels and additional strategic distribution partnerships
  • Acquire a deep understanding of VOOM’s products and capabilities, conduct demo calls and promote VOOM’s brand.
  • Improve and maintain the sales and support pipelines and processes.
  • Provide a structured feedback loop between the client and VOOM’s R&D, Product, and Marketing teams.
  • Manage and oversee the claims litigation in-house and work with the insurance adjusters.

The ideal candidate has

  • 5+ years of experience as an insurance sales team lead - managing licensed P&C insurance agents.
  • Experience in working with a variety of channels and partners, from managers to executives, such as - independent brokers, dealerships, insurers, etc.
  • A technically savvy, who has experience working at or with start-ups
  • Excellent organizational skills to juggle many tasks without losing sight of what’s most important
  • Team player with great communication skills, who can take part in a diverse cross-functional role and thrive in a fast-paced environment
  • BA\BS Degree or equivalent experience
  • Experience with personal auto insurance, preferably motorcycles
  • Experience with usage-based insurance/pay per mile
  • The work is remote and could be done from anywhere in the US

#LetsVOOM

VOOM is a fast-growing InsurTech startup, we provide smart insurance solutions for underserved Mobility segments.

Among our products is the world’s first Pay-Per-Mile insurance for Motorcycles. Previously, we also created Skywatch which leverages the power of machine learning to assess and mitigate risks and became the leading commercial drone insurance solution in North America. We are currently working on expanding our suite of products to additional exciting mobility segments, stay tuned!

With offices in Tel Aviv and NYC, VOOM is a licensed insurance producer in the USA, and Canada and is backed by leading VCs such as Arbor Ventures, F2 Capital, Kaedan, Verizon Ventures, Jal Ventures, and UP.Partners.